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Analyst Report - CallMiner Named a Leader

We know organizations like yours depend on proven partners to deliver innovation and ROI, at scale. That’s why we’re excited to share some news that could impact your business...  

The latest Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 is here and CallMiner has been named a leader. 

What sets CallMiner apart?  

According to the Forrester Report, “CallMiner’s greatest strength lies in its mastery of contact center workflows and its ability to translate that expertise into a flexible toolkit. It is one of the few vendors that consistently delivers on foundational capabilities like topic and behavior classification and insights exploration. CallMiner builds on this strong foundation with its natural language interface “AI Assist,” the cornerstone of its new agentic AI framework.”* 

In addition, Forrester notes, “CallMiner best fits enterprises with sophisticated operations that are ready to evolve from collecting insights to driving impact through automated actions.”* 

This latest report provides a comprehensive review of the 2025 landscape for conversation intelligence, including detailed vendor evaluations, market trends, and best fit criteria for enterprise-grade solutions. Whether you’re evaluating options or shaping your future strategy, it’s an invaluable resource.

Access the Full Report Here

* The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025