What is a Contact Center ACD? An efficient automatic call
distributor is vital to the overall effectiveness of contact centers. ACD
routes inbound and outbound calls on predetermined criteria, streamlining the
communication process. A traditional call distributor automatically processes
incoming calls on a first-come, first-serve basis. An ACD system typically
answers calls immediately and, if necessary, holds it in a queue until it can
automatically route it to the next available agent.