About the Webcast
What
happens when a major brand decides it’s time to stop ‘flying blind’ in their
contact center?
Join
us for a behind-the-scenes look at how Pilot Flying J transformed its
customer experience from manual to an insight-driven, high-performing
operation—powered by Verint and Five9.
In
this session, you’ll hear how they tackled big challenges like unpredictable
call spikes, inconsistent service, and limited agent visibility. The result? A
streamlined, intelligent contact center that supports not just CX—but the entire
employee journey, including Guest Services, Service Desk, Logistics and HR operations.
Whether
you're wrangling spreadsheets or looking to take your automation to the next
level, this webcast will leave you with practical ideas and proven tactics.
What
you’ll learn:
- How to spot and solve contact center blind spots,
before they impact your customers
- Smart ways to automate and optimize agent performance
- Why better agent experience = better customer
experience (and how to get there)
With
insights from an eight-year partnership and 300+ shared customers, Verint and
Five9 are bringing real talk and real results.
