These software programs drive the success of a business by capturing, organizing, and analyzing data for shared intelligence, improved performance through best practice implementation, and stronger customer loyalty. Call Center KM solutions can enhance call center support, agent productivity and reduce training time. Robotic process automation (RPA) is the application of technology that
allows employees in a company to configure computer software or a
“robot” to capture and interpret existing applications for processing a
transaction, manipulating data, triggering responses and communicating
with other digital systems.